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Website Information and FAQs

Website Information and FAQs

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Cookies

Our website and AKC Shop work best when you enable all cookies in your browser. Cookies help us remember your place in the shopping experience, but they do not collect personal information about you or your computer.

If you’re not sure how to adjust your cookie settings, please refer to your browser’s help center or your device’s support resources for instructions. To review your cookie preferences for akc.org, click the Cookie Settings link at the bottom of our website.

Compatible Browsers & Devices

While many browsers work with our website, the following browsers are recommended for best compatibility:

  • Google Chrome
  • Mozilla Firefox

Note: Your browser should be the latest version to fully enjoy all site features.

Some features may not be available on older browsers, high-security browsers, or in private/incognito modes. If you encounter issues, consider downloading and installing Chrome or Firefox.  Internet Explorer is not supported.

Check your browser version:

  • Open your browser’s menu, click Help, then select About.

Devices (for optimal performance):

Phones:

  • iPhone 7+ (iOS 18.6.2+)
  • Samsung Galaxy S23+ and other Android devices (Android 16+)

Tablets:

  • iPad Mini 4+, iPad 5th gen+, iPad Air 3+, iPad Pro models (iOS 18.6.2+)

Computers:

  • Windows 11+
  • macOS 14 (Sonoma)+

Check your device OS:

  • iOS/iPadOS: Go to Settings → General → About → Software Version
  • Android: Go to Settings → About phone/tablet → Software information
  • Windows: Press Win + R, type winver, and hit Enter
  • Mac: Click Apple menu → About This Mac

About Pop-ups and JavaScript

Our website and applications, including online accounts—use pop-up windows for key features such as adding dogs, displaying forms, or completing checkout. If your browser or security software blocks pop-ups, please allow them for our site to ensure everything works correctly.

We also rely on JavaScript to provide a smooth and interactive experience. Nearly all modern browsers support JavaScript by default, but if it has been disabled, certain features—or the AKC Shop—may not work properly.

Browser Plug-ins and Media

Modern browsers are designed to display most text, images, audio, and video without additional software. However, certain specialized files may require optional plug-ins or viewers. Most browsers automatically detect what’s needed and will prompt you to download it.

Currently, our site may include files that work best with the following free viewers or plug-ins:

  • Adobe Acrobat Reader® – for PDF documents
  • Apple QuickTime® – for certain video or multimedia files

Note: Older plug-ins such as Flash Player® and Shockwave® are no longer supported by modern browsers and are not required.

Understanding My AKC Account Functions

A My AKC account is a free and easy way to manage all your information across AKC platforms with a single login, including online registrations, Breeder Toolkit, the AKC Shop, Canine College, and Marketplace. With just one account, you can log in across our platforms and access your dog and litter records, manage registrations and Marketplace listings, complete purchases, and enroll in Canine College courses—anywhere, anytime.

If you participate in programs like Breeder of Merit or Bred with H.E.A.R.T., your My AKC account is automatically connected to your breeder credentials. When you log in to register, your credentials will appear correctly on AKC paperwork, such as Litter Kits and Registration Certificates. Using the same account on Marketplace also ensures your breeder badges display on your listings and storefronts.

Once logged in, you can:

  • Manage your AKC-registered dogs
  • Track points and awards
  • Order pedigrees and certificates

Through Breeder Toolkit, you’ll also be able to:

  • Manage litters and breeding records
  • Complete puppy and litter registrations — including the transfer of prepaid puppies to their new owners
  • Download, print and sign registration applications from your electronic litter kits (ELK)
  • And much, much more!

By adding dogs to your account, you’ll have quick access to important details anytime — including registration numbers, microchip information (if applicable), and convenient ordering through the AKC Shop.

Creating Your AKC Account is Simple

  1. Navigate to the Sign In link in the upper-right corner of our website.
  2. At the bottom of the pop-up window, click Create Your AKC Account Now.
  3. Enter your first and last name (make sure your last name matches exactly as it appears on your dog registrations, including any hyphenations, suffixes, or other details).
  4. Provide your email address.
  5. Create a password that is at least 8 characters long and includes three of the following four:
    • An uppercase letter
    • A lowercase letter
    • A number
    • A symbol

Note: Each individual user should create one account per email address and include only one first name in the first name field.

If you’d like to watch a video demonstration, click here to see it on our YouTube page.

Two Factor Authentication (TFA, 2FA, Account Verification)

Once you have created your account, you will be prompted to enter a Two-Factor Authentication (TFA) code. This added security step helps protect your account, even if your password becomes compromised and is now required for all logins.

This code will be sent to the email address associated with your online account from noreply@support.akc.org. If you do not see the code, please check your spam and other email filters, and ensure your email address is current and accessible, as password resets and verification codes will be sent to that email address.

When retrieving your verification code, you’ll need to remain on the AKC login page and avoid fully closing your browser or app, as doing so may generate a new code request. If using a mobile device, you will need to toggle between the AKC login page and your email application, without closing the AKC page to avoid regenerating a new code.

After entering your verification code, you may choose to remember your device if you are using a trusted personal computer or mobile device. For your security, we do not recommend selecting this option on shared or public devices. Some browsers will still require verification even if you have selected to remember your device, due to settings.

Browser & Verification Tips

Certain browser settings may require more frequent account verification, including:
• Clearing browser cookies
• Using private or incognito browsing
• Browsers configured to automatically delete cookies
• Switching browsers or devices

Important Update – Usernames and Email Addresses

As part of this TFA security enhancement, AKC accounts must now be accessed using an email address and password. Username-based logins are no longer compatible with the new authentication process. Customers who previously signed in using a username will need to transition to an email-based login to receive verification codes and successfully access their accounts. If you have not previously created an AKC account with an email address, please follow the instructions on this page and use the email address connected to your username. Your dog and litter records should automatically merge into this account.

Updating Your Account Email Address

  1. Click Sign In to log in to your account.
  2. Click on your name.
  3. Select My AKC.
  4. Go to Contact Management.
  5. Update your email address.

That’s it! Your records will stay linked to your account.

Note: If you need to update your email address, do not create a new My AKC account. Our system does not allow users to transfer currently or previously owned dogs between accounts, so customer service will need to manually complete this transfer. Updating your existing account email ensures all your dog and litter records remain linked and accessible.

Changing Your Account Password

  1. Click Sign In to log in to your account.
  2. Click on your name.
  3. Select My AKC.
  4. Go to Account Management.
  5. Under Manage Password, click on Change your Password.

Forgot Password?

  1. Click Sign In to log in to your account.
  2. In the Sign In pop-up window, click the Forgot Password? Link
  3. Enter your email address associated with your account and click Submit.
  4. If we have an account associated with that email address, you will receive an email with instructions and a link to reset your password.

Not sure if you have an account?

Providing an email address during registration does not automatically create a My AKC account on your behalf. You will still need to follow the steps to create an account and then add your registered dogs to it.

If you are unsure, you may either try to create a new account using your email address, or you may follow the instructions for a forgotten password. If we already have an account associated with your email address, you will receive a password reset email after clicking the Forgot Password? link.

Need Account Assistance?

If you need additional help accessing your account, updating your login information, or receiving verification emails, please contact AKC Customer Service:

Phone: 919-233-9767
Email: info@akc.org

We remain committed to providing a safe, trusted, and secure experience across all AKC platforms and sincerely appreciate your continued support.

Breeder Toolkit (BRET)

Created for AKC Breeders, Breeder Toolkit combines everything you need in one location. Once you have created your My AKC account, you may then access Breeder Toolkit.

  1. Click Sign In to log in to your account and complete the TFA verification process.
  2. Click on your name.
  3. Select My AKC.
  4. Click on Breeder Toolkit.
  5. If you have existing breeder records in your account, there will be a brief conversion process while we move your records over to Breeder Toolkit.
  6. You’ll need to agree to the Terms of Use
  7. And finally, if you have not added a dog to your account, you will be prompted to Add a Dog and will need your dog’s AKC-registered name and breed, or its AKC number, and also the Certificate Issue Date.

Your Certificate Issue Date is located on the front of the Registration Certificate that was mailed to you upon your dog’s registration (or Transfer of Ownership). If you need assistance with this, you may contact customer service at 919-233-9767 or email requests@akc.org. Be sure to include your dog’s AKC number, registered name, breed and email us from the account associated with your registration.

We have several videos on our YouTube channel explaining the various functions of our Breeder Toolkit. If you’d like to view the entire Breeder Toolkit playlist, you can access it here or by clicking on the How-to Videos card within BRET:

Learn more about AKC Breeder Programs & Services

Whether you’ve been breeding for 30 years or you’re interested in getting started, you can find the latest news and resources at the AKC Dog Breeder Resource Hub.

AKC Points, Titles, & Competition Reports

We offer a variety of reports available through our AKC Shop to check points and awards, along with various other competition rankings. These reports are delivered electronically via email with your order confirmation and can be downloaded and saved.

Ordering Reports

To place an order, follow the instructions below. You will receive an email confirmation of your report, with a link to view it in your web browser. Be sure to save the report to your computer for future reference, if you would like to reference it later.

To browse and purchase reports for AKC-registered dogs, follow these steps.

  1. Click the Shop button at the top of our website, or navigate to https://shop.akc.org/
  2. On the AKC Shop website, click the links at the top for Points Progression, Competitor Reports, or Breeder Reports.
  3. Select your report type, and you may be prompted to log in.
  4. After logging in, you will be able to select a dog from your search history (if applicable), or to locate a new dog for this report, click on SEARCH A DOG >.
  5. If you are searching for a dog, you will need the AKC registration number, -or- you may search based on the AKC-registered name and breed.
  6. Once the dog is located, click the link that contains the dog number and registered name. This will add the dog to your report. Be sure to review the Selected Dog Details and confirm this is the correct dog for this report.
  7. If this report requires payment, click Add to Cart and proceed to your cart to complete your checkout process. If you have credits available, they will be applied to your report order. Credits are not available for hard goods.
  8. After you’ve completed your checkout, you will receive an order confirmation via email with links to View Order Status and to View Report.

 Accessing Purchased Shop Reports

  1. Click the Shop button at the top of our website or navigate to https://shop.akc.org/.
  2. Click the LOGIN link in the upper right of the page.
  3. After entering your email address and password, click Log In.
  4. You should see your name in the upper right corner of the page. Click on your name, then click the Order History link from the drop-down menu.
  5. Click on My Reports on the left side and you will have a list of purchased reports and the ability to download them. Clicking the link will display your report in your browser window.

 Viewing Free Points Progression in Breeder Toolkit

You may view a dog’s free points progression report from within Breeder Toolkit (or you can order it and no charge from the AKC Shop).

  1. Log in to your My AKC account.
  2. Click on your name, then click on Breeder Toolkit. You can also click on Breeder Toolkit from our website and log in when prompted.
  3. You must add the dog to your account under Manage Dogs.
  4. After the dog is added, click the + to expand its record, and click on the Titles and Points tab to view the report.

You may also watch a video demonstrating how to add your dog here.

AKC Shop Orders

In addition to competition reports, the AKC Shop features AKC certified pedigrees, breed-specific products, puppy essentials, breeder supplies, AKC DNA test kits, rulebooks, and more! We recommend creating your free My AKC account (or logging in) prior to placing an order so that you can easily track and review your orders from within your account. However, you may opt to check out as a guest.

If you logged in when placing your order, you will have an Order History link in your account.

  1. Click the Shop button at the top of our website or navigate to https://shop.akc.org/.
  2. Click the LOGIN link in the upper right of the page.
  3. After entering your email address and password, click Log In.
  4. You should see your name in the upper right corner of the page. Click on your name, then click the Order History link from the drop-down menu.

If you checked out as a guest when placing your order, you will need to reference the order confirmation email that was sent to you, or you may contact AKC customer service at 919-233-9767.

 

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