My Account

My Account

User Guide

Creating and Logging Into an Account

I. Creating and Logging Into a My AKC Account

To begin logging into and creating an account you need to have a web browser installed on your machine.

A. Creating a My AKC Account

To create a My AKC account:

  1. Type www.akc.org in your browser’s Address text box.
  2. Click the Create Account hyperlink, which is located in the right pane of the browser window.
  3. Click in the text boxes and enter the requested information.
  4. Select the Authenticate instantly by credit card option OR select the Authenticate Later option.
  5. Click the Continue button, which displays the page asking for your information.
  6. Type the information in the required fields and then click the Terms of Use checkbox.
  7. Click the Continue button, which creates the account and then logs you into the account.

B. Logging into a My AKC Account

To begin logging into My AKC:

  1. Type www.akc.org in your browser’s Address text box.
  2. Click in the Enter Account Name text box, which is located in the right pane of the browser window, and then type in your username.
  3. Click in the Enter User Password text box and then enter your password.
    NOTE: The password displays as ****** to protect your privacy, as shown in Figure 1.
  4. Click the Login button to enter your account, which displays the My AKC page and allows you to view information about the AKC, and manage your account, dogs, event searches and records.

Figure 1. The Login Screen with Account Name and Password

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Navigating The System

I. Navigating My AKC

Once you have logged into your account, you will be placed on the main navigation portal page for your account, which is the My AKC page, as shown in Figure 2. The left pane and the main page are all dynamic and the available links change depending on the type of account features you have activated. The following graphics and steps detail an authenticated account for a user that has opted into Online Record Keeping.

The My AKC section provides links that enable you to locate information and documentation that explain how to use the system:

  • Getting Started - describes how to login, authenticate, and add dogs to your account.
  • Support – provides links to the user guides and FAQ’s.
  • Feedback – provides link to email address to send the AKC feedback about the site.

Figure 2. The My AKC Portal Page

Each of the different sections in the left navigation and on the main navigation portal pages have their own main pages (or neighborhoods), on which you can navigate to other parts of the AKC webpage and open and view data related to the selected section.

If you click on My Account in either the left navigation pane or on the My AKC page, the My Account neighborhood page displays, as shown in Figure 3. The neighborhood page enables you to have a detailed view of the features in My Account.


Figure 3. The My Account Neighborhood Page

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Understanding My Account

I. Understanding and Using My Account

The My Account section allows you to maintain your personal information. You can manage your contact information, authenticate your account, view your account activities, or enter contact information for individuals and organizations. The address book enables you to enter contact information; however, it is only available if you have signed up for Online Record Keeping.

  • Contact Management – The contact management section allows you to enter and manage your contact information. Depending on your relationships with AKC, you may be able to maintain multiple addresses.
  • Account Management – The account management section enables you to update your password and authenticate your account.
  • Account History – The account history displays the dates of important actions (such as logging in/out) that were taken by you or customer service.
  • Address Book – The address book allows you to enter contact information for an individual or organization. People entered in the address book can also be used as witnesses, owners, or transferees when entering information in your breeder records. This feature is only available if you signed up for Online Record Keeping.
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A. Understanding and Using Contact Management

The contact management section allows you to manage the addresses, phone numbers, and email addresses at which you receive correspondence from AKC. Primary Address – The default contact address. Please keep this address up-to-date.

  • Dog Correspondence – The address at which you receive correspondence from the AKC that is related to your dogs.
  • Club Correspondence – The address at which you receive correspondence from the AKC that is related to your club.
  • Judge Correspondence – The address at which you receive correspondence from the AKC that is related to your judging activities.

You have several options to maintain your address(es):

  • Simple – One address for all your dogs, clubs, and judging activities. Entering one address is the easiest way to maintain the correspondence and it is considered your primary address for all activities.
  • Custom – One address for each; therefore, the dog, club and judging activities address is different, using the edit link.
  • Advanced – Allows you to have multiple addresses for each dog, club or judging activities using the advanced link.

To edit the primary address:

  1. Click the Contact Management hyperlink under My Account in the left hand pane of the window, which displays the My Account – Contact Management page.
  2. Click the Edit hyperlink under Primary Address, which displays the current address information, as shown in Figure 4.
  3. Remove the current information and then type your new address information.
  4. Click the Save button OR click the Save and Apply Primary Address to All button, which makes this one address the same for ALL correspondence.

Figure 4. The Current Address with Edit Hyperlink

To manage addresses:

If you have not authenticated the account and/or added dogs you own to this account, the only information you can modify or view is your primary address, as shown in Figure 4. If you have authenticated your account and added one or more relationships, you may elect to maintain multiple addresses with AKC.

  1. Click the Contact Management hyperlink under My Account in the left hand pane of the window, which displays the My Account – Contact Management page.
  2. Click the Edit button next to Dog Correspondence Address, as shown in Figure 5, which displays the Edit My Dog Correspondence Address page.
  3. Click the Edit button under either Dog Correspondence Address, which displays the current address information.
  4. Remove the current information and then type your new address information.
  5. Click the Save button, OR click the Apply to All Dog Correspondence button OR click the Make this my Primary Address button.
    NOTE: If you click save, the changes are applied to the dogs selected for this address. If you click Apply to All Dog Correspondence, the address applies to all dogs you own that you have added to your account. If you click Make this my Primary Address, then it replaces the existing primary and all your mail that is or was going to a different address is now going to the address you just specified.
  6. Repeat these steps until you have changed one or all the dog correspondence addresses.
  7. NOTE: If you are a Delegate and/or AKC Judge, you may be able to maintain those addresses as well.

Figure 5. The Edit for Dog Correspondence

NOTE: If you do not want to maintain multiple addresses for your dogs, click the Apply Primary Address to All hyperlink under Primary Address, as shown in Figure 5.

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B. Understanding and Using Account Management

The account management section allows you to change your password, change your communication preferences, and authenticate your account.

  • Manage Password – This section enables you to update your password and your security question and answer.
  • Manage Preferences – This section enables you to change your communications preferences and singup for the eNewsletter.
  • Add Relationships/Authenticate Account – This section enables you to authenticate your account using an Access Code or a credit card.

To manage your password and security question:

  1. Click the Account Management hyperlink under My Account in the left hand pane of the window, which displays the My Account – Account Management page.
  2. Click the Change Password hyperlink, which displays the Change Your Password page.
  3. Click in the Enter New Password text box, type a password, click in the Re-type New Password text box, and then type the same password, as shown in Figure 6.
    NOTE: The password must be at least three characters long and should not contain any symbols or spaces. Also, for security purposes, the password appears as ***.
  4. Click the Continue button, which confirms the update to your password.
  5. Click the Account Management hyperlink under My Account in the left hand pane of the window, which displays the My Account – Account Management page.
  6. Click the Change your Security Question/Answer hyperlink.
  7. Click the Question down-arrow and then click a question.
  8. Click in the Answer text box and then type the answer to the question.
  9. Click the Continue button, which confirms the update.

Figure 6. The New Password Entered for the Account

To manage your preferences:

  1. Click the Account Management hyperlink under My Account in the left hand pane of the window, which displays the My Account – Account Management page.
  2. Click the Change Communication Preferences hyperlink.
  3. Click the checkbox and then click the Continue button, which displays the confirmation of the change.
  4. Click the Account Management hyperlink under My Account in the left hand pane of the window, which displays the My Account – Account Management page.
  5. Click the Free eNewsletter Signup hyperlink.
  6. Change your preferences and then click the Submit button, which confirms the submission.

To authenticate your account:

If you authenticated your account with a credit card when you created your account, you can skip this section. If you created an account and chose to authenticate later, you can now authenticate your account by credit card or access code.

To authenticate your account by credit card:

  1. Click the Account Management hyperlink under My Account in the left hand pane of the window, which displays the My Account – Account Management page.
  2. Click the Request an Access Code link.
  3. Type the dog registration # and certificate issue date for a dog you own. Note: The last name displayed (which is the name you used when you created your account) must match the recorded owner’s last name for the dog entered.
  4. Click the certification box and then click Continue.
  5. The Access Code will be emailed to the email address displayed.  If the email address is correct, click Done.
           a. If the email address displayed is incorrect, select the Email Address Incorrect button. 
               On the subsequent page, you will have the option to either Request Access Code Via U.S. Mail
               or Update Email Address .
  6. Upon receipt of the Access Code, type the web address provided into your web browser.
  7. Click in Access Code box, enter your Access Code, and then click Continue.
  8. The system will authenticate your account and will add the dog entered into your account as a Dog I Own. The system may recognize other dogs you own as well, and add them to your account at the same time. After adding this dog, if you own other dogs that do not appear as a Dog I Own in your dog list, proceed to Add Dogs of the Manage Dogs user guide.

Figure 7. The Entered Access Code and Selected Terms of Use

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C. Understanding Account History

The account history section tells you the date and time that you logged in and out of your account or any general changes made to the account, as shown in Figure 8.


Figure 8. The History of the Account

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D. Understanding and Using Address Book

The address book allows you to enter contact information for an individual or an organization. The address book is only available if you have opted into Online Record Keeping.

The only required fields for the address book entry are first and last name; however, it is recommended that you enter the full address of a contact if you wish to use them as a witness to a mating or birth or to transfer ownership of a puppy. Once you have entered a contact into the address book, you can use the contact in your breeder records as a witness to a mating or a new owner can register their puppy.

To begin adding an individual:

  1. Click the Address Book hyperlink under My Account in the left hand pane of the window, which displays the My Records – Address Book page.
  2. Click the Add Individual hyperlink, which displays the blank Contact Information tab.
  3. Click in the First Name field and then type your name.
  4. Click in the Last Name and then type your name.
  5. Click in the remaining fields and then enter the information.
  6. Click the Save Contact Info button to save the new contact information and display it on the contacts list, as shown in Figure 9.
    NOTE: You can click the Cancel button to exit the screen without saving the information.

Figure 9. The Address Book Entry with the New Entry

To begin adding an organization:

  1. Click the Address Book hyperlink under My Account in the left hand pane of the window, which displays the My Records – Address Book page.
  2. Click the Add Organization hyperlink, which displays the blank Contact Information tab.
  3. Click in the Organization field and then type the name of the organization.
  4. Click in the remaining fields and then enter the information.
  5. Click the Save Contact Info button to save the new contact information.
    NOTE: You can click the Cancel button to exit the screen without saving the information.

To begin removing a contact:

  1. Click the Address Book hyperlink under My Account in the left hand pane of the window, which displays the My Records – Address Book page.
  2. Click a checkbox next to the contact you wish to remove OR click the Select down-arrow and then click Select All to remove all the contacts.
  3. Click the Actions down-arrow, click Remove Contact, as shown in Figure 10, and then click the Go button, which removes the contact(s) from the list.

Figure 10. The Contact Setup to Remove

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