The American Kennel Club Operations Center located in Raleigh, NC, is proud to announce that it has...
The American Kennel Club Operations Center located in Raleigh, NC, is proud to announce that it has received an award from the North Carolina Awards for Excellence (NCAfE). This recognition reflects AKC's commitment to creating a sustainable high-performance organization that results in improved service for its customers. Chief Operating Officer John Lyons was honored to accept the NCAfE Award at the North Carolina State University Conference for Excellence.
The NCAfE program is based on the prestigious Malcolm Baldrige National Quality Program. It provides a framework for organizations to measure their improvement in business operations. NCAfE focuses on operational performance and financial effectiveness.
AKC's involvement with Baldrige and NCAfE was an initiative developed by the Business Excellence Department. Having a department dedicated to continuous process improvement and quality assurance allows AKC to clearly focus on its quality initiatives that are designed to improve organizational performance and increase customer satisfaction.