Special Services Department
The Special Services Department was created as a group of "dog-intelligent" staff to provide a premium level of service to the core constituency of AKC -- Delegates, active breeders/exhibitors, active club members, cluster chairmen, judges, and AKC staff. The Special Services staff is thoroughly familiar with the functions of all AKC's departments so that they know immediately where to go to obtain information or solve a problem. Their service now extends beyond the core constituency.
All calls to Customer Service with questions regarding shows get forwarded to the members of Special Services, as do all e-mails to firstname.lastname@example.org that involve show questions.